Refund policy

RETURN POLICY

We accept returns on full priced items, within 7 days from the delivery date. Your item must meet the below requirements in order to be approved for a refund:

• The request for return must be made within 7 days of receiving the order.

• The item must be returned in its original packaging and unopened, be in new and unused condition, undamaged and all tags and labels must be attached to the item.

• For hygiene reasons we’re not able to accept returns of worn swimwear.

We do not offer free returns. All return shipping costs must be covered by the customer.

Please note, sale items are not eligible for returns. This includes any order with a discount applied. If you’re unsure of sizing, please see our Size Guide or email info@fitnatic.com.au for assistance.

EXCHANGES

We’re unable to offer exchanges. Instead all returns are refunded. You can then go and repurchase the correct size/items. This will be a lot quicker as you can order again right now and get your items ASAP instead of waiting for your return to arrive back and then the exchange sent out.

REFUNDS

We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded your purchase, less postage costs on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

RETURNING AN ITEM

To return an item, please email info@fitnatic.com.au to advise us of your intention to return any items and the reason why. Items sent back to us without first requesting a return will not be accepted.

Post the swimwear you want to return to:

FITNATIC
8 Victoria Street
Erskineville, NSW, 2043
Australia

When we receive the returned items and if your return is accepted, we’ll process a refund for the returned products, minus any postage costs.

We highly recommend shipping your parcel back via trackable mail as we’re not liable for returns lost in transit.

We do not offer free returns. All return shipping costs must be covered by the customer.

FAULTY ITEM

We’re very proud of the fabric, quality and craftsmanship that goes into making each FITNATIC product. However, if there is a manufacturing fault with a garment you have received, please email info@fitnatic.com.au with your order number and a photo of your item. If your item is deemed faulty, we’ll send out a replacement. Refunds will only be issued if the item is unable to be replaced.

ORDER ISSUES

Please inspect your order upon receipt and email info@fitnatic.com.au immediately if your order is incorrect or if you received the wrong item, that way we can evaluate and correct the issue.

DISCOUNT CODES

Discount Codes must be used at the time of checkout and cannot be applied after an order has been processed.